Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit our website or make a purchase using the services of ALTERCAP OU. If you choose to use our Service, you agree to the collection and use of information in accordance with this policy. The personal information that we collect is used to provide and improve the Service. We will not use or share your information with anyone except as described in this Privacy Policy and our General Terms and Conditions.

1. PERSONAL INFORMATION WE COLLECT FROM YOUR USE OF THE SITE

When you visit the Site, we may collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

2. CUSTOMER DATA

Personal information You provide when signing up for the Services, through the verification process and throughout the provision of Altercap’s services:

  • Full name
  • Date of birth
  • Email address
  • Mailing address
  • Telephone number
  • Copy of passport, ID card or driver’s license
  • Selfie picture or a short video fragment of yourself captured during the verification process
  • Proof of address (utility bill or any other supported document)
  • Financial information (including, but not limited to banking statements, crypto wallet addresses, bank account number and other information or documents that may be relevant)

Information provided by you shall be used to maintain records of your activity as per requirements of the Financial Intelligence Unit of Estonia. We may also use this information to confirm your identity and in order to reduce the risks of fraudulent activities via Third Party Services.

3. DATA RETENTION

Your personal data will be retained for at least (5) five years after termination of the Business Relationship. To ensure the security and confidentiality of your Personal Data, we take measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction.

Financial information (buy and sell orders and wallet transactions on Altercap platform) will be retained for at least (7) years from the end of the financial year’s last transaction.

4. PERSONAL DATA DISCLOSURE

We collect personal information from our end users for fraud detection and prevention. Your Personal Data may be disclosed to the third-party service provider for such purpose. Here are the types of third parties we share information with:

  • Relevant government authorities or law enforcement agencies, where such disclosure is required by us to comply with the applicable laws and regulations;
  • Banks, credit card companies, and other financial institutions that cooperate with ALTERCAP OU
  • Our partners, who provide identity verification purposes service (client on-boarding, client identity verification, including PEPs and sanctions).

5. COOKIES

We use cookies to collect information when you access or use our Service.

You are required to provide your consent for the use of Cookies before you can use our website and services. For more details, please refer to our Cookie Policy.

6. CHANGES

We may update this Privacy Policy from time to time at our sole discretion in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

7. FEEDBACK

If you have any questions or concerns regarding our Privacy Policy, please send us a message to info@altercap.com.